Customer stories

The compressor relay went on a Friday afternoon with a full fridge. Marcus diagnosed it in about twenty minutes, showed me the failed part, told me exactly what it would cost, and had it running before he left. What stuck with me was that he explained why it failed — it wasn't age, it was a relay that runs hot in that model. No upsell, no vague talk about the unit being on its way out.

My building requires a Certificate of Insurance from any contractor and it usually adds a week to anything. They already had one on file with the management company. The technician texted ahead, arrived inside the window, and was done in an hour. For anyone in a doorman building, that detail is worth more than the price difference.

The oven was running about thirty degrees cold. The sensor had to be ordered so it took a second visit, which I'd have preferred to avoid — but they told me that up front rather than after taking payment, and they didn't charge a second diagnostic. Recalibrated it against a reference probe before leaving. Four stars only because of the wait.