Warranty
Our Warranty
Every repair carries a 12-month warranty on parts and labour, stated in writing on your invoice. If the same fault comes back, so do we — at no charge.
Coverage
What is covered
Parts we supplied: covered for 12 months from the date of the repair against defect or failure.
Labour we performed: covered for 12 months. If the fault we repaired recurs, the return visit, diagnosis, and labour are free.
Diagnosis: if we misdiagnose a fault and the repair does not resolve your problem, you do not pay twice to have it put right.
Exclusions
What is not covered
A different fault on the same appliance. A new failure is a new job, though we will always tell you honestly whether it is related to our previous work.
Damage from misuse, power surges, flooding, pest damage, or unauthorised repair attempts by another party after our visit.
Customer-supplied parts. If you provide the part, we warrant our labour but cannot warrant a component we did not source.
Appliances we advised against repairing, where you asked us to proceed anyway. We note this on the invoice at the time.
Claims
How to claim
Call us with your job number and tell us what's happening. We do not require you to produce paperwork — the warranty is registered against your appliance in our system.
Warranty visits are scheduled at the same priority as paid work. You will not be pushed to the back of the queue for claiming.
Our promise
A 12-month guarantee, backed by a handshake
Same-day appointments available
Broken appliance? We can be there today.
Talk to the company that actually sends the technician — no lead brokers, no bidding wars, no runaround.
- Licensed & insured
- 12-month warranty
- Diagnostic fee waived with repair