FAQ
Frequently asked questions
If your question isn't here, call us — we would rather answer it than have you guess.
Service & pricing
About the work
How fast can you come out?
SOS Appliance Repair offers same-day appointments across all six counties we serve in New York, New Jersey and Connecticut when you book before 2 PM, and next-day service otherwise. Emergency service is available 24/7 for refrigeration failures.
Do you charge for an estimate?
SOS Appliance Repair charges a diagnostic fee that covers a technician's travel and a complete diagnosis of the appliance. That fee is waived entirely when you approve the repair, so you pay only for parts and labor. You receive a written estimate on site before any work begins.
How much does appliance repair cost in New York?
Repair costs vary by appliance and fault, so SOS Appliance Repair diagnoses first rather than quoting blind. You receive a written estimate on site before any work begins, and nothing is billed until you approve it.
What is your warranty?
SOS Appliance Repair backs every repair with a 12-month warranty covering both parts and labor, provided in writing on your invoice. If the same fault recurs within that period, we return at no charge.
Which brands do you repair?
SOS Appliance Repair services 40 brands, including Sub-Zero, Viking, Wolf, Thermador, Bosch, Miele, LG, Samsung, Whirlpool, GE, Maytag, KitchenAid, Frigidaire, and Electrolux. Our technicians hold factory training on premium built-in refrigeration and EPA Section 608 certification.
Do you serve my ZIP code?
SOS Appliance Repair serves Westchester and Rockland counties in New York, Bergen, Passaic and Morris counties in New Jersey, and Fairfield County in Connecticut. We don't work to a fixed mileage limit — if you're just outside these communities, call us and we'll tell you honestly whether we can help. Enter your ZIP code when booking to confirm coverage and see the earliest available window.
Booking & payment
About your appointment
What happens after I book online?
After you book with SOS Appliance Repair you receive an email confirming we received your request. A technician will contact you within approximately 30 minutes to confirm your arrival window.
Can I reschedule or cancel my appointment?
You can reschedule or cancel any SOS Appliance Repair appointment free of charge up to two hours before the start of your arrival window by phone. Cancellations after a technician has been dispatched may incur a trip fee.
Do I need to be home for the repair?
An adult must be present for the duration of an SOS Appliance Repair visit, because we require authorisation before performing any work and a signature on completion. For rental properties, a property manager or designated contact may authorise on the tenant's behalf.
How do I pay?
SOS Appliance Repair accepts card (via card machine — Visa, Mastercard, and other major credit cards), Apple Pay, Google Pay, and Zelle. Payment is settled directly with your technician on site when the job is complete.
Are your technicians background checked?
Every SOS Appliance Repair technician passes a criminal background check and motor vehicle record check before employment and is re-screened annually. Technicians arrive in marked vehicles with photo identification, and you receive your technician's name and photo before they arrive.
Do you repair appliances still under manufacturer warranty?
SOS Appliance Repair can service appliances under manufacturer warranty, but the manufacturer will generally only reimburse work performed by an authorised servicer for that brand. We tell you before booking whether your unit is likely covered and whether going through the manufacturer would cost you less.
Same-day appointments available
Broken appliance? We can be there today.
Talk to the company that actually sends the technician — no lead brokers, no bidding wars, no runaround.
- Licensed & insured
- 12-month warranty
- Diagnostic fee waived with repair