About
About SOS Appliance Repair
We are an independent repair company — not a lead broker, not a franchise. When you call us, the person who answers works here, and the technician who arrives is our employee.
Our story
Why we started
SOS Appliance Repair began in 2011 with one van and a simple observation: most people calling for appliance repair had no idea who would turn up, when, or what it would cost. The industry ran on vagueness, and vagueness is expensive for the customer.
We built the opposite. A named technician with a photo before they arrive. A written estimate before any work starts. A warranty in writing on the invoice rather than a verbal promise.
Fifteen years later we serve six counties across New York, New Jersey and Connecticut with technicians who are our employees — background-checked, factory-trained, and paid a salary rather than a commission on parts they talk you into.
How we work
What makes us different
We are not a marketplace. Sites like Angi and Thumbtack sell your details to several contractors who then compete for your call. We are the company that sends the technician, so there is one point of accountability.
Our technicians are salaried. They have no financial incentive to recommend a repair you do not need, or a replacement when a repair would do.
We tell you when not to hire us. If your appliance is under manufacturer warranty, or the repair costs more than the unit is worth, we say so on the phone before taking a diagnostic fee.
Same-day appointments available
Broken appliance? We can be there today.
Talk to the company that actually sends the technician — no lead brokers, no bidding wars, no runaround.
- Licensed & insured
- 12-month warranty
- Diagnostic fee waived with repair